Questions & answers about poste restante and parcel reception in Strömstad

It is a service where you can order goods from EU stores and have them sent to one of our Swedish delivery addresses near the Norwegian border. We receive the package for you and you pick it up when it suits you.

How poste restante in Strömstad works

You get access to more online stores, avoid Norwegian import VAT and customs on packages that would otherwise have been sent to Norway, and often save a lot of money on shipping. In addition, delivery times are usually faster within the EU than to Norway.

Yes! That is one of the main reasons why our service is so popular. By using our Swedish address, you can shop in EU stores that normally only deliver within the EU.

See the online stores our customers shop from

Always use the following format:

Your Customer Number (eg. KHAAAA)
Kontorshuset
Prästängsvägen 1
452 33 Strömstad
Sweden

Make sure your name matches the ID you bring when picking up.

We send you an e-mail as soon as the parcel has been registered with us and is ready for collection. You can also see your parcels under “My parcels” when you log in.

We accept most types of packages from EU stores, including larger shipments depending on the capacity of the agent. If you are unsure about the size or weight, please contact us before ordering.

We store parcels for 14 days. After that a storage fee of 50 SEK per started week applies.

We offer transparent and simple prices. You can find current fees on our price page. Many customers find that the savings compared to Norwegian VAT, customs and shipping far exceed the cost.

Yes, if the person has a power of attorney and shows both their own and your identification. We only accept clear and verifiable powers of attorney.

It is your responsibility to comply with Norwegian import legislation.

The Norwegian Customs have rules for:

• How much you can bring in duty and VAT free
• How long you must have been abroad
• Restrictions on certain goods (e.g. alcohol, tobacco, meat and dairy products)

We recommend that you check the current rules before you travel.

Of course! You can choose the agent that suits you best for each order.

In order for us to deliver the package, the name of the package must match your identification. If something goes wrong, contact us as soon as possible and we will try to help.

Yes, absolutely. It is fully permitted to pick up packages in Sweden and take them across the border, as long as you follow Norwegian import regulations.

Yes, it is possible in most cases. Bring the return shipping label from the store or contact us for help with sending the package back to the sender.

Contact us directly. We will help you track the shipment and communicate with the carrier if necessary.

PostNord has its own poste restante service. Check the current price and terms at postnord.se. At Grensepakke you pay per parcel, from 149 SEK, and we accept parcels from all carriers. The parcel is stored free of charge for 14 days.

Read the guide: poste restante in Strömstad – PostNord or Grensepakke?

Yes. The correct spelling is «poste restante» (French for «mail that remains»), but many people write «post restante». It is the same service.

You can read what our customers write in our Google reviews. Search for «Grensepakke Strömstad» on Google, and feel free to write your own review after collecting a parcel.